At 1300 Book Melbourne Taxis, we understand that travel plans can change. Our cancellation and refund policy is designed to keep the process simple and clear for customers booking our taxi services in Melbourne, Australia.
Cancellation of a Booking
Customers can request cancellation of a booking by contacting our team as soon as possible. Providing early notice helps us manage the vehicle and driver arrangements for other bookings.
- Cancellation requests should be made before the scheduled pickup time.
- Bookings cancelled well in advance may be eligible for a full refund.
- Late cancellations may be subject to a cancellation charge, depending on the booking details.
- If a driver has already been sent to the pickup location, the booking may not qualify for a full refund.
- For airport transfers, customers should contact us promptly if their flight or travel plans change.
Refunds
If a refund is approved, the amount will depend on the circumstances of the cancellation and the terms agreed at the time of booking. Approved refunds will generally be processed using the original payment method.
- Refund processing times may vary depending on the payment provider or bank.
- Any applicable cancellation or administration charges may be deducted from the refund.
- Bookings affected by incorrect pickup details or missed pickups may have different refund conditions.
Changes to Your Booking
If you need to change your pickup time, location, passenger details, or vehicle requirements, please contact us as early as possible. We will try to accommodate changes based on vehicle and driver availability.
Contact Us
For questions about cancellations, refunds, or changes to your booking, please contact 1300 Book Melbourne Taxis. Our team will review your booking details and explain the available options clearly.